We understand that things come up, and we’re always happy to accommodate emergencies when possible. We simply ask that you give us as much notice as you can by calling the salon. Cancellations or rescheduling requests made prior to the day of your appointment can be made with no fee. Same-day cancellations are allowed one time as a courtesy; after that, same-day cancellations will be subject to a 20% fee. No-shows or appointments missed without any communication will result in a 50% fee.

When you book an appointment at KP JAMES, that time is reserved exclusively for you and prevents us from offering that spot to another guest. Because of this, a 50% no-show fee will apply to any missed appointment. If we are unable to charge the card on file, the 50% fee must be paid before another appointment can be booked at KP JAMES.

We understand that appointments can sometimes be frustrating, and we are always happy to hear your concerns or connect you with a manager when needed. However, disrespectful, threatening, rude, or intentionally offensive behavior toward our team or other guests will not be tolerated under any circumstances. If this occurs, KP JAMES reserves the right to end your service, charge 50% of the scheduled service, and ask you to leave the salon.

Our team will always do their best to achieve the agreed-upon result while maintaining the health and integrity of your hair. However, hair is not always predictable, and results can vary based on previous color, treatments, products, hair history, and information provided to your stylist. KP JAMES cannot guarantee a specific result or be held responsible for an outcome that differs from your expectations, particularly when we are unaware of previous services or products used on the hair.

Your hair history directly impacts what your stylist can safely and realistically achieve. Please be completely transparent about previous color, lightener, chemical treatments, at-home products, and any other services performed on your hair. Withholding information can affect your result and the health of your hair, and KP JAMES cannot be held responsible for issues resulting from undisclosed or inaccurate hair history.

We want you to feel comfortable and at home while you’re with us. Ask your stylist or aesthetician whether it’s best to arrive with clean or unwashed hair, no makeup etc. based on your service. We offer a variety of snacks and beverages, including coffee, and you’re always welcome to bring your laptop or get some work done during your appointment. Whether you’re here to chat, relax, or work, we’re just happy you’re here. Inspiration photos are always helpful but never required, as every stylist and aesthetician conducts a thorough consultation before your service. Please arrive on time, and if you’re running late, call the salon as soon as possible so we can determine whether your appointment can still be accommodated. Parking is available in our main lot, along the side of the building, and on the street.